Mobile Online-Security
01. ABOUT
OpenVPN is used by millions of people and businesses worldwide and used by IT and Fortune 500 Companies. To help protect individuals, Private Tunnel is OpenVPN’s direct to consumer product, connecting the world securely by providing a more safe and secure experience online.
02. UNDERSTAND
The online-security sector is a growing technology with individuals beginning to understand the risks of not using encryption and the advantages VPN’s provide. Online-security has moved from a “nice to have” into a necessity for all to have reliable and trustworthy access the internet privacy services.
How do you build an interface for everyday users while providing access to the technology for an equally important and the existing majority of power-users?
03. PLANNING
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Private Tunnel offers individuals access to the same security technology OpenVPN provides to business customers.
Online-security is complicated and difficult for everyday users to understand and the current mobile product is missing the opportunity to serve non-technical customers as well as it’s providing for the power-users.
Private Tunnel’s experience is feature rich but is lacking constraint. Mobile and desktop solutions should reflect the goal to support all individual customers, both power-users and non-technical.
All products should employ an intuitive hierarchy of technical options and settings with out of the box default settings, allowing experienced customers to update settings within advanced areas of the product.
04. RESEARCH
Centering the customers in the center of all aspects of a product redesign.
05. DESIGN
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"... our current customer journey needs refinement - it's currently much too complicated for the customers we are hoping to both educated and aquire as a customer."
06. PROTOTYPING
Organizing sketch ideas, choosing those that meet the needs of both customer and stakeholder requests.
06. PRODUCT DESIGN
The fun part :) Moving from wireframes into the product designs.